This place is the worst possible option for buying auto parts. Hands down. I used to "have" to go to Brice's when I was in a pinch because there were no other options around. Advance Auto Parts opened up 2 minutes away and I have gladly started bringing my business there.
1. The staff couldn't be less helpful. They are generally unfriendly and uninterested bunch. If you ask a question, they either act like they are being bothered or they take the opportunity to try to throw shade at you.
It's not the nicest laid out store. Crowded aisles, merchandise not labeled, small store. This store is for professional mechanics only. DIY's are not welcomed, especially if you ask the counter person a question about the part your buying. DIY's should avoid this place at all costs and use another auto supply store.
Brice's was bad for the following reasons:
3. The return policy is garbage. While it is clearly posted, it is still a garbage policy. Consider: You can go to other retailers and get better prices on many of the items with a more customer friendly return policy.
I've been here MANY times and have NEVER had a problem with the people working there. They've always been helpful to me. Maybe how you're treated is a reflection of yourself, here or anywhere else.
I live literally three blocks from this location. I could theoretically stop in at Brice's on my way home from work. I choose to go out of my way to NOT purchase from them. I visited another NAPA Auto Parts location today and it reminded me just how bad Brice's really is. I brought it up to the store clerk because the whole crew at this other location was really friendly and helpful. I thanked them for being so helpful and mentioned my experiences at Brice's. He told me that he hears it all of the time. That farmers from the Freehold area regularly drive down to his location just to avoid the attitude and poor service.
Good selection. Good prices. Great service.
Gray haired man was very arrogant and unknowledgeable, told me he has what I need but will not let me view it or even help me because of his own completely false opinion. Not sure how they are still in business as multiple people I know have had similar experiences. It was quite pathetic the way he tried to belittle me as if he had any real automotive experience or was anything but a washed up loser, nevertheless this store is a waste of time.
2. They do not adhere to the already limited store hours. I would show up 10 to 15 minutes before closing to have act as though I was holding them up from something. Show up any less than 10 minutes before closing and best of luck to you. Don't be surprised if the door is locked.
Napa Auto Parts Brice S Auto Supply is a US Car Repair based in Freehold, New Jersey. Napa Auto Parts Brice S Auto Supply is located at 626 Park Ave, Ste Hwy 33, Freehold, NJ 07728, USA.
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